How long does it take to receive my package? Most items are made to order. That can take up to a week. Pieces need to sit 24-48 hours depending on humidity levels before heat setting. Then they are packed up to go out. It can take 3 weeks to ship to a US address. It is advised to order in advance and please be patient. If you need it by a certain date, let me know and I will see what I can do. You will receive confirmation that your order has been shipped and provided with the tracking number. You can track your parcel through Canada Post and USPS websites. ​ The value in Canadian Dollars will be reflected on your customs declarations. The cost of shipping covers ONLY the shipping not any VAT fees or duties or taxes. Those expenses are the responsibility of the consumer. My package hasn't arrived. What should I do? Nothing is more frustrating. The post office requires the recipient to contact them and advise them. They will ask for the tracking number which was provided with the shipping confirmation. ​ The Phone Number for Canada Post is 1 (866) 607-6301 The Phone Number for USPS is 1-800-ASK-USPS (1-800-275-8777) ​